So you’re thinking of getting your carpets cleaned?

Protect yourself from cowboys

There are many mistakes people make when choosing a carpet cleaner

Mistake No.1
Choosing a carpet cleaner based on equipment alone

No question, your carpet cleaner needs first rate professional equipment. But he also needs employees who are skilled in operating the equipment. Many companies own hot water extraction machines, but very few teach their employees to use them effectively. The best way to know if your carpet cleaner is trained is to make sure that the cleaner is a current NCCA member and is IICRC certified. Before you choose a carpet cleaner, ask for written proof of the company’s and technicians NCCA membership and IICRC certification.

Mistake No 2
Choosing a carpet cleaner based on low price

We all love a bargain. Rooms cleaned for as low as £10 - Whole 3 and 4 bed roomed homes cleaned in an hour and at an unbelievably low price. But is it really a bargain?

Ask yourself how long it takes you to vacuum your home thoroughly from top to bottom moving all the beds and furniture. Then all your carpets need to be cleaned, with all the dwell time the cleaning solutions need to work. Your carpets then need to be dried and all furnishings replaced and all this cannot be done in a very short time period. Untrained staff with time restraints imposed on them to do it quickly, will not effectively clean your carpet. Even worse, staff without NCCA/ IICRC certification are using cleaning chemicals around your home, without any thought to your family’s safety.

Mistake No 3
Choosing a carpet cleaner based on a telephone call

“Any honest carpet cleaning company should be able to give me an exact price over the phone“. I wish this were true, but it’s not. Honest reputable carpet cleaning companies almost never price over the phone. There are many factors to consider, before an honest price is quoted:-

Instead they will visit your home, at a mutually convenient time to pre-inspect your carpet and ascertain your particular cleaning needs. You should then be given a final written price and a comprehensive guarantee, again in writing

Choosing a company using unsubstantiated claims

Many unscrupulous companies will use the media to misinform the public about the so called professional services they provide. Using claims such as “WE ARE THE BEST”. “IF WE CANNOT DO IT THEN NOBODY CAN”. “OUR MACHINARY IS THE FASTEST AND MORE POWERFUL”.
The list is endless. .